Iex totalview workforce management system helps leading. Nice iex wfm is a proven solution that helps engage employees across an organization. Free download iex totalview user manual files at software informer machstdmill is the first in a family of enhancement products for use with artsofts mach3 cnc view damon spurlocks advisors using iex totalview workforce management software designed an enduser training guide and facilitated delta. For more than two decades, nice iex workforce management wfm has led the market in product innovation by offering the most complete and configurable solution on the market, attracting the worlds largest community of exacting wfm professionals. Application notes for iex totalview workforce management.
You could not deserted going behind ebook accretion or library or borrowing from your friends to door them iex user guide iex, the investors exchange, is a fair, simple and transparent stock exchange dedicated to investor and issuer protection. Totalview family differences this manual describes the totalview enterprise, totalview team, and totalview individual debuggers. Debra l phillips information technology architect us. Configuration with iex totalview and avaya operational analyst jao. This manual is intended to provide with the necessary understanding of our system architecture as well as guide users through the configuration process. These guide lines are used to assist the driver in estimating the. If agent skills or acd priorities are changed throughout the day it is possible to automate this using totalview s smartsync extension and import for multiple agents at a time. Iex totalview workforce management totalview central.
It supplies realtime information to let you better manage the performance of your people and your operation. Verify historical data the iex totalview workforce management main screen is displayed. Realtime server ip port verify that the port setting is correct. Iex totalview workforce management system helps leading check.
Nice iex wfm integrated is a proven, industryleading enterprise grade solution to tackle. Join thousands of contact centers all over the world who use the iex totalview system to improve planning, enhance performance, streamline tasks and integrate data. Our nice support access only gives us access to raising a ticket. Live and work wella users that installed nice iex totalview workforce. Safety vision totalview hd user manual pdf download manualslib. As we recycle avaya logins that leavers have used, i find it. Iex totalview workforce management is a work force management. Page 8 ahd totalview monitor user guide adjustable guide lines the svtvmahd is equipped with adjustable guide lines that should be set accurately at the time of installation.
Wfm integration makes these historical statistics and realtime user status updates available to thirdparty workforce management products. Integrate data from nice wfm including acd, nice quality and 3rd party data. Historical data is sent by avaya iq to iex totalview periodically at. The iex historical interface is used to obtain historical data from the avaya cms database and send it to nice iex workforce management, the data can then be parsed by nice iex workforce management and displayed on the nice iex supervisor workstation.
Totalview startup training is a programme which will help the user to learn as how to set up totalview system to achieve service goals and other business. Verint administration manual verint impact 360 customer feedback user nexis v11. The iex totalview workforce management system, a nice smartcenter solution, forecasts and. Click here to see our step by step guide for single sign on. Page 7 ahd totalview monitor user guide wiring note. This programme will be tailor made after having inputs from workforce management team, operations. In file preferences under the workstation tab, there is an option to setup paths for export applications. How iex creates schedules microsoft excel application. In the installation process, you can import a license file. Use the realtime agent adherence configurationpage to provide totalview with a realtime stream of realtime agent adherence data.
Optional become the root user go to the system on which you are installing totalview and become the root user. The windows release was created by convergys iex totalview workforce management platform. For more information, see the totalview platforms guide guide in the product distribution or on the web at totalview platforms guide. This programme will be tailor made after having inputs from workforce management team, operations managers and senior managers.
Entity sets for greater intraday visibility graphical, webbased reporting entity parameters copying capability. Introduction 11 1 a tour of totalview basic debugging with totalview totalview action points vs. Could someone supply me a install manual and user guide or links to said manuals. Perforce has prepared this manual for the exclusive use of its customers, personnel, and licensees.
Unlike the totalview users guide which presented gui and cli informa tion together, the chapters in this book either are devoted to one interface or contain informat ion that pertains to both. Application notes for iex totalview workforce management with. We use cookies to understand how this site is used and to improve your user. If the registration of the service was successful, then shares and shortcuts are created automatically. I am creating package for totalview software through wisepackstudio. If you ally habit such a referred iex user guide books that will. User preferences iex totalview export applications you will need to set up paths for exporting data from iex. Page 1 of 5 iex market data and connectivity costs proprietary market data feed costs vs sip data feed costs. Aggregates statistics from the genesys customer interaction management platform and writes them to a file once per every 15 or 30 minute intervals for iex totalview and 15,30 and 60 minute intervals for aspect ewfm. Customer interaction solutions has been knowledgeable of iex and its products for quite some time.
Reduce administration automating the manual tasks associated with. Cbt, content packs, best practices, webinars, documentation and much more. Wfm integration is a software package that in separate modules collects historical statistics and reports realtime user status updates from your cic servers. Sep 01, 2005 iex s totalview workforce management wfm software, which actually gives a total view so its not only a clever product name, provides a centralized platform for total visibility and optimization of contact centers. Included iex totalview enterprise implementation, establishing wfm centralized location to support all clients. With our consultative partnership, youll have instant access to monitor and manage the costs and trends of your overall fleet. Iex totalview manual 3336a8257ff9369ce8c8516f540dc387.
Nice iex also has a back office wfm which expands users scheduling footprint. Nice iex is a workforce management solution which delivers highly tuned forecasts and. View and download safety vision totalview hd user manual online. Trained in iex totalview, cactus, qnxt, crystal reports, and sql query analyzer sole support person for pvs portion of rfa for statewide expansion for cfc. This section is intended for regular users and how to operate the totalview interface. Provides an easytouse system with an intuitive menu. Review the settings and click confirm and totalview will install on the server. Nice iex wfm offers a set of apis that allows for seamless data.
Totalview startup training is a programme which will help the user to learn as how to set up totalview system to achieve service goals and other business requirements. Iex, the investors exchange, is a fair, simple and transparent stock exchange dedicated to investor and issuer protection. Apr 06, 2020 a guide to uninstall nice iex totalview workforce management 4. From the iex totalview supervisor pc, launch the totalview application by selecting programs ccapps totalview.
Traditional workforce management isnt up to the task of solving the problems todays contact centers face. Verify historical data the iex totalview workforce management main screen is. Desi shinavar stroud business analyst magellan behavioral. It integrates data seamlessly across your enterprise. Genesys event data is filtered and aggregated to provide interval activity data and a realtime data feed for the nice iex workforce applications. Free download iex totalview user manual files at software informer machstdmill is the first in a family of enhancement products for use with artsofts mach3 cnc view damon spurlocks advisors using iex totalview workforce management software designed an end user training guide and facilitated delta. This link is available in the toolbar at the top of each page, at all times, while you are logged in to agent webstation. We use cookies to understand how this site is used and to improve your user experience. Iex user guide iex user guide getting the books iex user guide now is not type of challenging means. Whether you handle inbound, outbound or a combination of contacts, run your own operation or use outsourced resources, nice iex workforce management provides a solid foundation for effective workforce management. Feb 15, 2012 select iex integration wizard from the tools menu of taske console to launch the taske iex integration wizard. Read below about how to uninstall it from your computer. Iex totalview is the leading workforce management software because it uniquely combines a system proven in realworld operation with exceptional services from qpc designed to ensure your success. Iex does not make any representations or warranties as to the accuracy or completeness of the information contained herein and does not undertake to update, revise or correct this document.
The interfaces are provided by the avaya professional services group. In support of its goals, the organization implemented the iex totalview workforce management system in its contact center operations. Nice iex wfm attracts fanatical wfm pros nice iex wfm v6 includes 100 features requested by customers queue based contact history datespecific agent data 5 large, iconic brands. I want to capture configuration setting of iex totalview application attached pic. Nice iex wfm v6 includes 100 features requested by customers. Join thousands of contact centres all over the world and start relying on iex totalview to enhance performance, improve productivity, streamline tasks. You can do this through the user preferences, which can be found in the file menu under preferences. Smartsync enables your systems to communicate with one another to reduce manual processes, data entry, risk and cost. Nice iex wfm offers a set of apis that allows for seamless data exchange with other contact center, back office and branch applications. The type, dir, user and pass defined should match that configured by the iex workforce management implementation. Easeofintegration iex totalview is based on a serviceoriented architecture soa, which uses loosely coupled services to enable critical contact center solutions to work in unison through a simplified, common interface. Thats exactly why nice iex workforce management leads in market share and target coaching at the right people and topics and measure the impact on your view simon thompsons professional profile on linkedin. With iex totalview, a nice smartcenter solution, youll have a system designed from the. Totalview combines the full power of strategic fleet management expertise with datadriven analytics to help you take your fleet further.
Safety vision ahd totalview user manual pdf download. Safety vision totalview hd user manual pdf download. Need to try and plan the install before i attend the training course. Thats why many are turning to the nice workforce management wfm suite to automate operations, overcome complexity, adapt rapidly and achieve more effective workforce planning, scheduling and optimization all in a single, cloudpowered platform. Application notes for configuring nice iex workforce. Totalnet, totalview, universe, wordnet are trademark. Manager resource management staff at nederland, tx call center location. The gplus adapter for iex wfm is a software solution that provides integration between a nice workforce management iex totalview system and genesys routing solutions. The information in this manual is subject to change without notice, and should not be construed as a commitment by perforce. Using this comprehensive information to guide them, managers can give. Building upon the solid foundation of iex totalview central, advanced features deliver even greater power and performance for contact centres needing solutions to advanced operational challenges associated with managing multiple agent skills, agent adherence, self service capabilities, multiple customer contact media and enterprise level data sharing and. With nice iex workforce management, a nice smartcenter. Totalview etrainer click the totalview etrainer link to display the totalview etrainer page, similar to figure 115. Totalview 2021 on this website we use cookies to enhance your experience and monitor user preferences for analytics purposes.
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